TommySoftware(R) CAD/DRAW for Windows - Questions and Answers ============================================================= Latest update: 17 Jan 1994 Supplier: 100273,1143 (TommySoftware Support Center) Latest version: 1.11b Frequent user requests ---------------------- Question: I have a 2 MB AT and TommySoftware CAD/DRAW doesn't work. TommySoftware CAD/DRAW requires approx. 1600KB free RAM. Please check Program Manager, Help, About Program Manager if you have 1.6 MB RAM free. You may however delete the file TSCADRAW.MPI - this will force TommySoftware CAD/DRAW to start with minimal memory usage. ___ Question: I have a 2 MB 386SX and TommySoftware CAD/DRAW doesn't work. Please check if you are running in standard or enhanced mode. If you have not enough memory you have to run Windows in enhanced mode. Use a permanent swapfile to get more RAM (see Windows manual). ___ Question: I'm a citizen of a country which is not listed in the start-up dialog. How can I get an official version of TommySoftware CAD/DRAW? In the start-up dialog box, choose the entry "- Unlisted Country -". If you then register, you will be presented an international registration form. ___ Question: I'm working with Windows 3.0 and I tried to use your TASS-software. This is not possible. TASS (not TommySoftware CAD/DRAW) requires Windows 3.1 or later versions. If you do not have Windows 3.1, you will have to create and print any request by means of a standard editor. Send this request to the TommySoftware Support Center, whose address is stated in the file ADDRESS.TXT within the directory TSCADRAW\INFOS. If you have access to CompuServe or Internet, you can mail your requests to CompuServe: 100273,1143 Internet: 100273.1143@CompuServe.COM ___ Question: I have problems with running TommySoftware CAD/DRAW in my OS/2 Windows Box. What should I do? Use Windows 3.x. We do not support OS/2 and the OS/2 Windows Box. There is no intend to fix that problem, because it shows only that the OS/2-Windows Box isn't really compatible to Windows 3.x. Ask IBM for help. ___ Question: Sometimes TommySoftware CAD/DRAW does not copy all objects to the Clipboard and sometimes it does not print the whole drawing. This bug is known in versions 1.05 and older. The bugs however were based on a bug in Microsoft's Windows. Just order an update from your local distributor. Make sure to receive the latest version of TommySoftware CAD/DRAW, at least version 1.11. ___ Question: I've downloaded TommySoftware CAD/DRAW and everything works fine - with one exception: colors, zoom areas and the symbol-names in the sample library are in a foreign language. You've got an old, faulty version of TommySoftware CAD/DRAW. Download the latest English version of TommySoftware CAD/DRAW. ___ Question: What is the latest version of TommySoftware CAD/DRAW and how to get an upgrade? The latest version of TommySoftware CAD/DRAW is version 1.11b. If there will be a new version we will report it through this file. We will make the upgrade available through your local TommySoftware CAD/DRAW-Partner (see list below). Ask them for prices. You will also find TommySoftware CAD/DRAW within most BBS systems and within CompuServe, "GO GRAPHS", library section 5 ("Paint and draw programs"). ___ Question: I have received my registration card. How can I remove the words "Unregistered version" from the program title? In order to license your copy of TommySoftware CAD/DRAW, start the program. Then press the keys ALT+CTRL+SHIFT+RETURN (ALT+CTRL+RETURN, ALT+SHIFT+RETURN or SHIFT+CTRL+RETURN should also work). In the appearing dialog box, enter your name, the name of the company you work for (optional) and your serial number. You can find the serial number on your licence card. ___ Question: I moved the TommySoftware CAD/DRAW files into another directory. Now the program cannot find the file "DINDRAFT.TVL". What shall I do? It is recommended NOT to move the TommySoftware CAD/DRAW files after the installation. They should always reside in the directory TSCADRAW in the root directory. If you have to move the files to another drive, please do first re-install TommySoftware CAD/DRAW to that drive and then move all additional files (your own drawings, libraries and settings) into the new directory. ___ List of all TommySoftware CAD/DRAW key vendors ---------------------------------------------- Argentina: Estudio Shareware Estudio Shareware Av. Rivadivia 5040 Local 21 Riobamba 436 piso 3 of 5 (1424) Capital Federal (1025) Capital Federal Argentina Argentina Phone (541) 903 7310 Phone (541) 953 1829 Fax (541) 583 1570 Fax (541) 583 1570 Australia: Austria: - German Version only - BRIGHTSPARK Husco PO Box 253 Boesendorferstrasse 4 Morley WA 6062 A-1010 Wien Phone (09) 3751187 Phone 505 4311-11 Fax (09) 3751668 Fax 505 9406-21 Belgium: Denmark: TRAX Professional Shareware Steenstraat 61 Benloese Skel 4G B-8211 Zedelgem-Aartrijke DK-4100 Ringsted Phone (0 50) 200 735 Phone 53 61 90 42 Fax (0 50) 200 735 Fax 53 61 93 91 CompuServe 100031,3552 CompuServe 100065,1744 England: France: Omicron Systems Ltd. DP Tool Club 45 Blenheim Crescent B.P. 745 Leigh-On-Sea, Essex, SS9 3DT 99 rue Parmentier Phone 702 710 391 F-59657 Villeneuve d'Ascq Fax 702 471 113 Phone 200 53 566 CompuServe 100016,454 Fax 200 53 827 CompuServe 100012,1410 Germany: - German Version only - TommySoftware Deutschland Abt. Shareware Selchower Strasse 32 D-12049 Berlin Fax (0 30) 621 40 64 CompuServe 100142,3665 Italy: Japan: MASLED INFORMATICA Personal Data Factory Via dei Pioppi 9 Shimoueki-cho 451-3, Isesaki-shi I-04011 Aprilia (LT) Gunma-ken 372 Phone (06) 92 71 733 Phone 0270-21-1423 Fax (06) 92 71 733 Fax 0270-21-1423 CompuServe 101153,21 Netherlands: New Zealand: Copy Cats Micro South Postbus 1088 PO Box 2275 NL-1700 BB Heerhugowaard Dunedin 9001 Phone 02207 45993 Phone 03 455 3669 Fax 02207 45993 Fax 03 455 3669 CompuServe 100121,1562 Philippines: Singapore: E & J Global Enterprise ProjectLynx Systems & Services Eduardo C. De Guzman Circuit Road P.O.Box 23 MCPO Box 2336, Makati Singapore 9137 1263 Metro Manila Phone 336 6704 Phone (632) 817 5410 Fax 336 8589 Fax (632) 817 5410 Sweden: Switzerland: - German Version only - Megatec Software News! Kalabratsvaegen 14 Sissacherstrasse 57 S-54492 Hjo CH-4052 Basel Phone 0503-40330 Phone (061) 313 45 45 Fax 0503-40033 Fax (061) 313 42 02 CompuServe 100045,1002 USA, Canada & Mexico: Pik A Program 13 Saint Marks Place NY, NY 10003 Phone 1-800-445-3346 TOLL FREE (ORDERS ONLY!) Phone (212) 598 4459 Fax (212) 228 5879 CompuServe 73730,2117 Citizens from countries not stated above should either contact Pik A Program in the USA (for English Versions) or TommySoftware in Germany (for German Versions). To be continued.....